Q: I bought an eSIM but my device doesn't support it... What do I do?

Did you check our , eSIM compatibility checker ,?! But no worries - let us know! If you haven't installed the eSIM we can give you a full refund. If you have installed the eSIM, but you decided you didn't want it anymore before arriving, then we'll see what we can do.

Question 1

Travel eSIMs? Isn't that just a fancy way of saying roaming?

Accepted Answer

Great question! While traditional roaming relies on using current service abroad, travel eSIMs offer a more flexible and cost-effective solution. Here's how they differ:

Cost Savings: Avoid high roaming charges by using local data plans tailored to your destination.
Flexibility: Easily switch between different data packages without the need to physically swap SIM cards.
Control: Gain better oversight of your data usage and expenses, ensuring no unexpected fees or overages.

Basically, travel eSIMs provide a smarter, more efficient way to stay connected internationally compared to traditional roaming services.

Question 2

How do eSIMs work for travel?

Accepted Answer

Using one our travel eSIMs is as easy! Here’s how:

Purchase Your eSIM: Pick your plan, then complete the order online.
Install your eSIM with a QR Code: We'll email you an eSIM QR code for you to scan directly, or you can install it instantly to your device within the ZenSim app. Your usage and daily limit will only start when you actually arrive at your destination.
Instant Connectivity: Connect to mobile data the moment you land in your destination. No walking around like a zombie at the airport trying to purchase or install a plastic sim.
Real-Time Data Usage: Keep an eye on your data usage through the app.

Question 3

Can I install My eSIM before travelling?

Accepted Answer

You bet! Install your eSIM before you take off, and don’t worry—the data plan won’t start until you’ve arrived.

Pre-Installation: Set it up before your trip, perfect if you’re avoiding last-minute WiFi hunts or queues for SIMs at the airport.
Pending State: Your eSIM stays inactive until you arrive.
Automatic Activation: Connect the second you touch down, so you’re online right away!

Question 4

I bought an eSIM but my device doesn't support it... What do I do?

Accepted Answer

Did you check our ,eSIM compatibility checker,?! But no worries - let us know! If you haven't installed the eSIM we can give you a full refund. If you have installed the eSIM, but you decided you didn't want it anymore before arriving, then we'll see what we can do.

Question 5

How to use a travel eSIM?

Accepted Answer

Using a travel eSIM is straightforward. After purchasing and installing, you can easily enable or disable the eSIM directly from your phone settings. The ZenSim app provides additional management features, allowing you to monitor your data usage, top up if needed, and control your connectivity with just a few taps.

Question 6

When should I install the travel eSIM?

Accepted Answer

Here's what we suggest:

Pre-Trip Setup: Install your eSIM a few days (or really, anytime) before you leave. You can even install it at the airport - just remember you'll need WiFi to install it.
Automatic Activation: Your data plan kicks in the moment you arrive at your destination.
Stay Connected: Use the ZenSim app to track usage and manage your plan throughout your trip.

Question 7

How do I know if my phone can use a travel eSIM?

Accepted Answer

ZenSim travel eSIMs are compatible with a wide range of modern phones. The easiest thing to do is to use our ,eSIM compatibility checker, to see if your device is supported.

Question 8

Do I need to turn off my phone's data plan when using a travel eSIM?

Accepted Answer

Not really! But here’s the deal: most phones let you choose which eSIM handles your data. So, if you’re rocking multiple eSIMs, just make sure your travel eSIM is in charge of data. And if you’re expecting calls or texts on your regular plan, no worries—just turn off its data to avoid surprise charges - unless you're with ZenSim then you never have to worry about surprise charges 😉

Question 9

Can I have multiple eSIMs active?

Accepted Answer

This is phone dependent but most modern phones allow multiple eSIMs to be active simultaneously. Some slightly older phones may only allow one physical and one eSIM to be active at the same time.

Travel eSIMs

eSIMs for international travel

The benefits