How to change eSIM network on Google Pixel

You might encounter the following problems when your eSIM isn’t connected to a data network:

• Extremely slow download/upload speeds
• Only "E" (Edge) appears in the signal status, instead of 4G LTE or 5G
• No Internet connection, even though the eSIM shows it’s connected

DO NOT DELETE THE ESIM FROM YOUR PHONE! If it isn’t working, don’t worry-follow the steps below or Contact Us if you need further help.

Manually select a network

1. Open Settings > Network & Internet > SIMs > Select your Travel eSIM
2. Scroll down to Network and turn off "Automatically select network" > Wait a few seconds for networks to load
3. Please select one of the available networks from the list - you may try more than one as we support many
4. Turn on Airplane mode, wait 30 seconds, then turn it off again

Still not working?

Contact us and we'll get you sorted as soon as possible (usually within a few hours). In rare cases there may be no service in the area or a network outage beyond our control, sometimes we may need to replace your eSIM but we'll do everything we can to get you connected.