How to change eSIM network on iPhone

There are several reasons why you might need to change the network your eSIM is connected to.

You might encounter the following problems when your eSIM needs to be changed to a different network:

Extremely slow download/upload speeds
No Internet connection, even though the eSIM shows it’s connected

DO NOT DELETE THE ESIM FROM YOUR PHONE! If it isn’t working, don’t worry-follow the steps below or Contact Us if you need further help.

Manually select a network

Go to Settings > Mobile (or Cellular) > select your eSIM
Tap Network Selection and turn off Automatic
Wait for the network list to load, then select a network. Multiple networks are available - if one doesn't connect, try another.
Toggle flight mode on, wait 30 seconds, turn it off
Once connected, toggle Automatic back on

Still not working?

Contact us and we'll get you sorted as soon as possible (usually within a few hours). In rare cases there may be no service in the area or a network outage beyond our control, sometimes we may need to replace your eSIM but we'll do everything we can to get you connected.

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How to install an eSIM on an iPhone

Installing a ZenSim eSIM on your iPhone only takes a couple of minutes - so let's break down the steps, and go over any additional info which will help you get setup.

How to fix eSIM not connecting on iPhone

There are several reasons why your eSIM may show as connected to a network but fail to establish an Internet connection to 4G, LTE or 5G on your iPhone. Most of the time these issues are super simple to fix following the steps below.

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