How to change eSIM network on Samsung

There are several reasons why you might need to change the network your eSIM is connected to.

You might encounter the following problems when your eSIM isn’t connected to a data network:

Extremely slow download/upload speeds
Only "E" (Edge) appears in the signal status, instead of 4G LTE or 5G
No Internet connection, even though the eSIM shows it’s connected

DO NOT DELETE THE ESIM FROM YOUR PHONE! If it isn’t working, don’t worry-follow the steps below or Contact Us if you need further help.

Manually select a network

Open Settings > Connections > Mobile Networks > Network Operators
Select your Travel eSIM at the top of the screen (if you can see it there)
Disable "Select Automatically" and allow a few seconds to load the networks
Please select one of the available networks from the list - you may try more than one as we support many
Turn on flight mode, wait 30 seconds, turn it off again

Still not working?

Contact us and we'll get you sorted as soon as possible (usually within a few hours). In rare cases there may be no service in the area or a network outage beyond our control, sometimes we may need to replace your eSIM but we'll do everything we can to get you connected.

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How to install an eSIM on a Samsung

Installing a ZenSim eSIM on your Samsung phone only takes a couple of minutes - so let's break down the steps, and go over any additional info which will help you get setup.

How to fix eSIM not connecting on Samsung

There are several reasons why your eSIM may show as connected to a network but fail to establish an Internet connection to 4G, LTE or 5G on your Samsung phone. Most of the time these issues are super simple to fix following the steps below.

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