How to fix eSIM not connecting on Samsung

Common Connectivity Issues

You might encounter the following problems when your eSIM isn’t connected to a data network:

• Extremely slow download/upload speeds
• Only "E" (Edge) appears in the signal status, instead of 4G LTE or 5G
• No Internet connection, even though the eSIM shows it’s connected

DO NOT DELETE THE ESIM FROM YOUR PHONE! If it isn’t working, don’t worry-follow the steps below or Contact Us if you need further help.

Troubleshooting steps

1. Are You in the eSIM Service Area?

Your eSIM will only function in the designated destination. For example, a USA eSIM will only connect in the USA. While you can install the eSIM anytime, it won’t connect until you arrive at your selected destination.

2. Ensure Roaming is on & Mobile data set

Data Roaming must be enabled and Mobile Data must be set for the eSIM to connect to a network

1. Open Settings > Connections > SIM Manager
2. Scroll to the bottom and set Mobile Data to use your new eSIM
3. Go back to Connections and tap on Mobile Networks
4. Confirm Data Roaming is ON or set to All Networks
5. Turn on flight mode, wait 30 seconds, turn it off again

3. Reset the connection

If the above settings are all correct then often we can reset the connection using airplane mode if you have not done this already:

1. Enable Airplane Mode
2. Wait 30 seconds
3. Turn it off

Note: You may need to allow up to 15 minutes for the eSIM to authenticate when first arriving in a new country.

4. Configure APN

If the steps above didn't work, you may need to manually add an APN on your Samsung device. Follow the steps below to do so:

1. Open Settings > Connections > Mobile Networks
2. Select the eSIM plan, then go to Access Point Names (APN).
3. Click the plus icon on the top right hand corner or "Add APN"
4. In the APN field, enter globaldata. Delete any entries in the username or password fields.
5. Return to the previous screen and select the new APN.
6. Enable flight mode, wait 30 seconds and disable it again

5. Manually select a network

If the above does not work, sometimes manually selecting a network can solve the connectivity issue:

1. Open Settings > Connections > Mobile Networks > Network Operators
2. Select your Travel eSIM at the top of the screen (if you can see it there)
3. Disable "Select Automatically" and allow a few seconds to load the networks
4. Please select one of the available networks from the list - you may try more than one as we support many
5. Turn on flight mode, wait 30 seconds, turn it off again

6. Turn off any VPN or Parental Control

If you're using a VPN, Parental control or any sort of blocking technology possibly from a work phone - please disable that as it could interfere with the connection.

Still not working?

Contact us and we'll get you sorted as soon as possible (usually within a few hours). In rare cases there may be no service in the area or a network outage beyond our control, sometimes we may need to replace your eSIM but we'll do everything we can to get you connected.